Stainmaster Carpet Warranties
Just Ten Easy Steps to Warranty Service...
Read before you spill...
If you've bought carpet, or carpet for a new home lately - you know that a big way they sell the carpet is the "amazing" warranties. But if you don't read carefully, you'll understand that you might have a better chance of winning at the lotto than getting a red center from a Stainmaster carpet warranty. Of course, it's certainly possible to get your warranty service from a carpet warranty -- but you'll see there are many challenging steps as shown in
our simple guide to.... carpet warranties.
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You'll need the original sales receipt or "other documentation" of your carpet purchase. Make sure you have this readily available - you've got it-- right?
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You'll need to prove that you purchased Stainmaster carpet.
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Padding must meet Stainmaster requirements (typically 1/2 pound padding) for the "texture warranty".
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You'll need to prove that you had the carpet professionally cleaned ($$$) to try to get out the stain. Self-cleaning does not meet this rule.
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Be ready to provide your carpet mill name; carpet style name; and carpet style number -- you've got all that handy -- right?
Make sure your stain liquid isn't "excluded"...
6. You'll need to provide a 6" x 6" sample of your carpet.
7. You must attempt to clean the stain yourself using (summarized) warm water blotting with white cloth. Stainmaster offers 8 self-cleaning steps to clean your carpet with a variety of methods. Make sure to set aside some time for the 8 steps (samples: freeze with ice cubes; test nail polish remover; vinegar, etc.)
8. None of the following stains are covered. Make sure you don't use any of this stuff near your carpet - or there is no warranty. Coincidentally, it's some of the stuff that's likely to badly stain your carpet. Per Stainmaster's warranty, it's not covered:
Uncovered Stain Types:
| Bleach |
Hand Lotion |
Vaseline |
| Blood |
Ink |
White Glue |
| Chalk |
Hair Spray |
Rust |
| Crayon |
Lipstick |
Soot |
| Charcoal |
Machine Oil |
Toothpaste |
| Gum |
Makeup |
Urine / Feces (pet owners!) |
| Dirt (???) |
Grease |
Hair Oil |
| |
Cough Syrup |
|
9. Regardless of if your carpet is stained, you need a professional cleaning every 2 years to be eligible for the warranty when it does get stained. Like everything, they'll require proof of the professional cleaning for the texture retention warranty. Same as above - your carpet cleaner doesn't meet this condition -- nor does renting a machine yourself.
10. Warranty service - if you get it - doesn't cover carpet pad (almost always replaced on carpet changes) and moving your heavy furniture. You're on your own for these costs buddy.
In the end - if you saved all that documentation - AND got your bi-annual cleaning; AND went through all the self-cleaning steps; AND paid again for a professional cleaning - then..... you are likely to qualify for warranty service (see #10). Miss any of these or hit on any of the "uncovered stains" in our chart -- and you're living with a stain or buying your own carpet. Still high on Stainmaster carpet warranties?
All of the following information is summarized from the document, Stainmaster Carpet: "Consumer Warranties - Your Complete Guide to Carpet Care and Consumer Warranties" H50920 Rev. 3/04. This document or its updated revisions sets your actual rights, not our summarized editorial review of Stainmaster's carpet warranty offers.
